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Refund Policy

Cruise Agent USA Effective Date: September 2026

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Cruise Agent USA is committed to transparency and clarity regarding refunds for cruise bookings, group travel, and related services. Because we work with multiple cruise lines and travel suppliers, all refunds are governed by the policies of those suppliers. Please review the following information carefully before booking.

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1. Supplier‑Controlled Refunds

Cruise Agent USA does not issue refunds directly for cruise fares, excursions, hotels, or travel packages. Refunds are processed by the cruise line or travel supplier responsible for your booking, including:

 

  • Carnival Cruise Line

  • Royal Caribbean

  • MSC Cruises

  • Norwegian Cruise Line

  • Travel insurance providers

  • Hotels, excursion operators, and other partners

 

We will assist you in submitting refund requests, but we cannot accelerate or override supplier timelines.

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2. Refund Eligibility

Refund eligibility depends on:

 

  • The supplier’s cancellation schedule

  • The fare type you booked (refundable vs. non‑refundable)

  • The date you cancel

  • Whether travel insurance was purchased

  • Group booking terms

  • Promotional or discounted rates

 

Some fares and deposits are non‑refundable. These will be clearly stated on your invoice or confirmation.

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3. Non‑Refundable Fees

The following fees are non‑refundable:

 

  • Cruise Agent USA planning fees

  • Non‑refundable cruise deposits

  • Certain promotional fares

  • Name‑change or modification fees

  • Service fees charged by suppliers

 

Planning fees may be credited toward your booking when applicable, but they are not eligible for refund.

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4. Refund Processing Times

Refunds, when approved, are issued directly by the supplier. Processing times vary and may take:

 

  • 7–10 business days for standard refunds

  • 30–90 days for cruise lines or group bookings

  • Longer during peak travel seasons or after major travel disruptions

 

Cruise Agent USA does not control supplier processing times.

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5. Group Booking Refunds

Group travel refunds may differ from individual bookings. Policies may include:

 

  • Extended processing times

  • Non‑refundable group deposits

  • Minimum group size requirements

  • Adjusted pricing if multiple travelers cancel

 

Group leaders are responsible for communicating changes to their members.

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6. Missed Departures & Travel Delays

Refunds are typically not issued for missed cruise departures caused by:

 

  • Flight delays or cancellations

  • Weather conditions

  • Traffic or transportation issues

  • Personal emergencies

  • Failure to arrive at the port on time

 

Travel insurance may provide reimbursement depending on the policy purchased.

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7. Travel Insurance Refunds

Travel insurance premiums are generally non‑refundable once purchased. However, some providers offer:

 

  • Free‑look periods (usually 10–14 days)

  • Refunds if no claims have been filed

  • Policy transfers for rebooked travel

 

Refer to your insurance provider’s terms for details.

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8. How to Request a Refund

To request a refund, contact Cruise Agent USA with:

 

  • Your full name

  • Booking number

  • Cruise line or supplier

  • Reason for cancellation or refund request

 

We will submit your request to the supplier and notify you of the outcome.

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9. Refunds for Payments Made Through Cruise Agent USA

If you made a payment through Cruise Agent USA:

 

  • Funds are forwarded directly to the supplier

  • Refunds must be issued by the supplier

  • We cannot return funds that have already been transferred

 

10. Changes to This Policy

Cruise Agent USA may update this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

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11. Contact Information

For refund questions or assistance, please contact:

Cruise Agent USA   Allendale, South Carolina Email: cruiseagentusa@gmail.com 

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