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Terms and Conditions

Cruise Agent USA Effective Date: September 2026

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Welcome to Cruise Agent USA. By using our website, booking services, or communicating with our agency, you agree to the following Terms & Conditions. Please read them carefully, as they outline your responsibilities as a traveler and our responsibilities as your travel advisor.

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1. Role of Cruise Agent USA

Cruise Agent USA acts as an independent travel agency. We arrange travel services—including cruises, hotels, transportation, excursions, and insurance—through third‑party suppliers such as cruise lines and travel partners. We do not own, operate, or control these suppliers and are not responsible for their actions, policies, or performance.

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2. Booking & Payment Terms

 

  • All prices, promotions, and availability are subject to change until deposits or payments are made.

  • Deposits and final payments must be made by the deadlines provided. Failure to pay on time may result in cancellation by the supplier.

  • Some bookings require non‑refundable deposits.

  • You are responsible for reviewing all invoices, confirmations, and travel documents for accuracy.

 

3. Cancellations, Refunds & Changes

Cancellation policies are set by the cruise line or travel supplier, not Cruise Agent USA.

 

  • Penalties may apply depending on the supplier’s rules and the timing of cancellation.

  • Refunds, if applicable, are issued directly by the supplier.

  • Change fees may apply for modifications to your booking.

 

We will assist you with cancellations or changes, but we cannot override supplier policies.

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4. Travel Documents & Identification

You are responsible for ensuring you have the correct travel documents, including:

 

  • Valid passport

  • Required visas

  • Government‑issued ID

  • Health or vaccination documents (if required)

 

Failure to present proper documentation may result in denied boarding with no refund.

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5. Travel Insurance

We strongly recommend purchasing travel insurance to protect against unexpected events such as trip delays, medical emergencies, cancellations, or lost luggage. Declining insurance means you accept full responsibility for any financial loss.

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6. Responsibility for Travel Delays

Cruise Agent USA is not responsible for:

 

  • Flight delays or cancellations

  • Missed connections

  • Weather‑related disruptions

  • Mechanical issues

  • Acts of nature or government actions

 

We will assist you with guidance, but suppliers determine all remedies and accommodations.

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7. Group Travel Terms

For group bookings:

 

  • A minimum number of travelers may be required to maintain group pricing.

  • Group leaders are responsible for communicating updates to their members.

  • Payment deadlines and cancellation policies may differ from individual bookings.

 

8. Client Conduct

Travelers are expected to follow all rules set by cruise lines, hotels, and travel suppliers. Cruise Agent USA is not responsible for consequences resulting from:

 

  • Violations of supplier policies

  • Misconduct

  • Failure to follow instructions

 

9. Website Use

By using our website, you agree not to:

 

  • Misuse or attempt to disrupt the website

  • Copy or reproduce content without permission

  • Submit false or misleading information

 

10. Limitation of Liability

Cruise Agent USA is not liable for:

 

  • Personal injury, illness, or death

  • Loss or damage to personal property

  • Supplier errors, negligence, or service failures

  • Financial losses due to cancellations, delays, or unforeseen events

 

Your acceptance of these Terms & Conditions acknowledges that travel involves inherent risks.

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11. Privacy

Your personal information is handled according to our Privacy Policy, which explains how we collect, use, and protect your data.

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12. Changes to Terms

Cruise Agent USA may update these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

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13. Contact Information

For questions regarding these Terms & Conditions, please contact:

Cruise Agent USA   Allendale, South Carolina Email: cruiseagentusa@gmail.com

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